Q: I don’t know if I am ready to place a full bulk order, can I still order a single piece?
A: Absolutely! The price of a single piece sample order can be found here and includes a Sneak Peek preview. Once your sample finishes up production, we will send you images via e-mail and you will be able to approve or reject the design (and provide feedback for any necessary changes you would like our design team to make)!
By placing your single piece order as a bulk sample order, your order will automatically be saved in our system as a potential bulk order for future reference. This means that we make an extra “manufacturing sample” copy of it to have on hand, should you decide to proceed with a larger, bulk order in the future.
Ready to get started on creating a sample order? You can place your order here: Bulk Sample Order. Note: you'll go through the bulk order quote process, but you are not required to go through with the bulk order if you don't want to.
Q: Can I still receive the bulk quantity discount on orders less than 50 pieces?
A: Anything under 50 won't be eligible for our bulk quantity discount, but you will still receive our Budsies discount on orders over 10.
We automatically apply a 10% discount at checkout to orders of over 10 and 20% to orders of over 20. Please place orders under 50 via our sister website, Budsies.com .
Q: What is your current estimated production time on a sample order and on a bulk order?
A: We understand your projects are important to you! They are super important to us too and we strive to meet your deadlines. However, estimated production time can vary slightly based on availability of fabrics and material, as well as the complexity of the design.
Custom plush samples typically take 6-8 weeks before we have images to share with you, however, occasionally a design requires a little extra finesse to get just right. Customer revisions add to that completion time.
On average during our non-peak times of year, the production times are:
50 pieces: 30-45 days
50-250 pieces: 45-60 days
500+ pieces: 60-75 days
You will also receive more precise information about estimated production time once we start working on your bulk order. At that time, we’ll have a better idea of how long it will take to get certain fabrics in and the length of time needed for actual production of your particular order. Please note, estimated production times on bulk orders are IN ADDITION TO the estimated production time on your sample order.
Q: Do you offer expedited shipping options on my sample order or bulk order?
A: We do our best to get all of our sample and bulk orders out to our customers as quickly as possible! Because our products are each individually designed and crafted by hand from start to finish, the process can be quite lengthy and labor intensive, as you can imagine! Because of this, we are not able to offer expedited shipping options on sample orders or bulk orders. We pride ourselves in our work and want to make sure each and every plushie gets the special attention it deserves!
Q: Can I choose to receive my sample in person before moving into bulk production?
A: You can absolutely choose to receive your sample in person. However, if you choose to continue with your bulk order by approving your Sneak Peek photos (sent to you via e-mail), the cost of your sample order will be applied toward your overall total on your bulk order (so you’ll get that money back)! Yay!
If you do choose to receive your sample in person first before moving into bulk production, we will put your original sample through final inspection and get it shipped out to you ASAP. But, please keep in mind that the sample purchase will not be able to be applied toward your overall cost of your bulk order, as we actually need to make an additional copy to have on hand for when you decide to proceed.
Q: Can you do a bulk order of a celebrity or a character from a T.V. show?
A: Probably not. Due to potential violation of trademark and copyright restrictions, we likely can’t turn celebrities or exact characters from T.V. shows or movies into plushies.
However, if you were to draw your own characters inspired by the potentially trademarked character, then we’d be able to bring that character to life without a hitch!
Q: Do you have a return policy or a satisfaction guarantee?
A: If your stuffed animal arrives with a defect, we will either touch-up or replace the plush at no charge to you. The following are covered under the guarantee:
Tears, rips, holes, and similar sewing mistakes or oversights
Tears, rips, or holes caused by normal use within 30 days of receipt
Damage caused while the plush is in transit, including water damage
PLEASE NOTE: Touch-up option is only available for US Domestic orders currently.
Q: I have a question that hasn't been answered by the above
A: No worries, we'll be happy to answer any of your questions for you! Send us a message at [email protected] and we'll get back to you ASAP.